News

Crystal Direct has signed a new 3 year contract with systems company Synseal. Crystal and Synseal have enjoyed a long, successful partnership and this new deal will help Crystal continue to offer the best range of products and outstanding service.

Synseal is the UK’s first choice for windows and doors. Its high quality product range, designed specifically for the UK and Ireland market has helped Crystal become the No. 1 trade fabricator for choice and colour.

Crystal Chairman Martin Randall says: “We give our customers the widest selection of products in the widest choice of colours because we know it helps them win business. Crystal and Synseal have a shared passion for great products and fantastic customer service. It’s why our partnership works so well and we’re looking forward to further years of success together.”

David Leng, CEO of Synseal adds: “I’m delighted Crystal has renewed its contract with Synseal. Our fantastic product range has helped Crystal maintain its competitive edge in challenging economic conditions, and we’re very pleased to continue our long standing partnership with Crystal.”

Tim Goldspink Crystal Operations Director

Crystal Direct has appointed Tim Goldspink as Operations Director to further its ambitious plans for growth.

Tim joins Crystal with a distinguished background in manufacturing, having worked for a number of blue-chip companies including Hanson, Pirelli Cables and Baxi Heating. In these companies he led operational change and maximised profit growth within highly competitive manufacturing and commercial sectors. He has been appointed to further improve operations at Crystal and ensure the highest levels of quality, productivity, efficiency and reliability through continuous improvement.

Tim says: “I am delighted to join Crystal as Operations Director. My appointment comes at an exciting time for the company, with the opportunity to grow the business. My responsibilities will be to deliver right first time, on time at lowest cost while providing a level of excellence in product quality and customer service.”

Martin Randall says: “Tim is highly experienced in operations and manufacturing and I’m very pleased to welcome him to Crystal’s Senior Management Team. Tim will work closely with our customer services, purchasing, manufacturing, quality control and logistics teams to ensure efficiency so we provide the best possible products and service to help our customers sell more competitively.”

A Crystal conservatory

Earlier this year Crystal launched a One Stop Conservatory Shop to simplify the buying process and make it easier and quicker for installers to buy conservatories. Customers can buy everything they need in one ‘stop’ or order from Crystal, saving them time and money.

Crystal’s complete conservatory package has been a resounding success. Linda Fowell, co-owner of BSF Windows, who installs several complete conservatories a month says: “It’s just so easy to be honest. You order a roof and windows, then 7-10 days later everything’s delivered at the same time. You know exactly how much you’re paying, with no nasty surprises.

“We’re 100% satisfied with the product and service. Getting everything you need from one supplier is so much more convenient for our business,” adds Linda.

Gary Drew from Better Deal Windows agrees: “Ordering the whole job from one supplier cuts down on cost. Crystal’s conservatories cannot be beaten – the fitters love them and my customers are always delighted with the results. That’s why after 10 years I am still a loyal Crystal customer.”

Matthew Burt, Crystal Sales Director says: “We’ve been delighted with the response to Crystal’s One Stop Conservatory Shop. Conservatories can be a hassle for window companies – often you have to go to one supplier for the windows, another for the roof and then another for the glazing. It takes time, and more transactions increases the chance of error. We realised we could make the whole process easier and more cost-effective for installers by offering them the complete package and customers love it.”